BTI collects the following data:

• Personal identification information (name, e-mail address, phone number, etc.)

You directly provide BTI with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via e-mail.
• Use or view our website via your browser’s cookies.

BTI collects your data so that we can:

• Process your order and manage your account.
• E-mail you with special offers on other products and services we think you might like.

BTI will never share your data. With anyone. Period.

BTI securely stores your data on servers located in London, United Kingdom. The United Kingdom’s data protection legislation is closely aligned with the European Union’s GDPR.

If you no longer wish to be contacted for marketing purposes, please contact BTI.

BTI would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request BTI for copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that BTI correct any information you believe is inaccurate. You also have the right to request BTI to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that BTI erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that BTI restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to BTI’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that BTI transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

BTI uses cookies in a range of ways to improve your experience on our website, including understanding how you use our website.

Functionality – BTI uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

You can set your browser not to accept cookies, and the website allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The BTI website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

BTI keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 2 October 2026.

If you have any questions about BTI’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Should you wish to report a complaint or if you feel that BTI has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.